PRIVACY & PAYMENT INFORMATION POLICY

Privacy Commitment

Wolf Den collects only the information reasonably needed to quote, schedule, perform, document, bill, and improve services. This policy explains the categories of information we handle and the choices available to customers.

1. Information We May Collect

• Identity and contact information, such as name, phone number, email, and billing contact.
• Service address, gate codes, access instructions, dog information, yard details, and requested services.
• Quote, scheduling, route, service, communication, invoice, and transaction records.
• Photographs, notes, timestamps, device or portal activity, and approximate service-location data used to document or manage service.
• Payment status, processor tokens, card brand, expiration information, and limited card details such as the last four digits, when supplied by the payment processor.
• Website or form information, including basic technical, cookie, or analytics data when those tools are used.

2. How We Use Information

• Provide quotes and establish customer accounts.
• Schedule, route, perform, verify, and improve services.
• Send service, billing, safety, and account communications.
• Process payments, refunds, disputes, and account balances.
• Protect customers, pets, Wolf Den technicians, property, and business systems.
• Comply with law, enforce agreements, maintain records, and respond to claims.
• Send marketing only as permitted and honor applicable opt-out choices.

3. Payment Information

Payments are processed through third-party payment services. Wolf Den does not directly store full payment card numbers or card security codes in its ordinary business records. The processor may provide Wolf Den with a token and limited account details needed for recurring billing, receipts, refunds, and account support.

Customers should not send full card numbers or card security codes by ordinary email or text. Customers shall use the approved payment page or customer portal.

4. When Information May Be Shared

Wolf Den does not sell personal information for money. Information may be shared only as reasonably needed with:

• Service-management, payment-processing, accounting, communications, website, mapping, routing, storage, and technology providers.
• Employees, contractors, professional advisers, insurers, or business partners who need the information for authorized work.
• Government, law-enforcement, emergency, animal-control, or legal authorities when required or reasonably necessary for safety, claims, or compliance.
• A successor or involved party in a merger, financing, sale, reorganization, or transfer of the business, subject to appropriate safeguards.

5. Service Photos and Location Records

Service photos and route or location records may be used to verify access, document conditions, resolve concerns, and maintain safety and quality. Wolf Den shall avoid unnecessary images of people or home interiors. Identifiable customer-property images shall not be used in advertising without permission.

6. Communications

Wolf Den may send transactional messages about quotes, enrollment, appointments, arrival, completion, weather, billing, receipts, safety, and account changes. Promotional email or text choices may be managed through the available opt-out method. Opting out of marketing does not stop essential service or account messages while service remains active.

7. Retention

Wolf Den retains information for as long as reasonably needed to provide service, maintain business and tax records, process payments and disputes, address claims, enforce agreements, protect safety, and comply with law. Retention periods vary by record type and system. Information may be deleted, anonymized, or securely disposed of when no longer reasonably needed.

8. Security

Wolf Den uses reasonable administrative, technical, and physical safeguards appropriate to a small service business and relies on established providers for payment and business systems. No storage or transmission method can be guaranteed completely secure. Customers should protect portal credentials and promptly report suspected unauthorized account activity.

9. Customer Requests

Customers may ask Wolf Den to review or correct basic account information, update communication preferences, or request deletion of information that is not required for active service, transactions, legal compliance, safety, or legitimate recordkeeping. Identity may be verified before a request is completed. Requests may be made through the contact method shown on the Customer’s account, invoice, or Wolf Den website.

10. Third-Party Services

Customer portals, payment pages, maps, communications, and other provider tools may have their own privacy terms. Wolf Den is not responsible for a third party’s independent practices, but chooses providers based on reasonable business and security considerations.

11. Children

Wolf Den services are directed to adult property owners, occupants, and authorized account holders, and are not directed to children under 18. Wolf Den does not knowingly seek personal information directly from children under 18.

12. Policy Changes

Wolf Den may update this policy as services, providers, or legal requirements change. Material changes shall apply prospectively, and the current policy shall be made reasonably available.

13. Electronic Acceptance

This policy is part of the Wolf Den Customer Agreement & Terms of Service. By electronically accepting those Terms, the Customer acknowledges receipt of this policy and consents to the described handling of information and use of authorized payment processing.

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